Privacy Policy

Effective Date: 15 May 2018

Privacy Policy

Definitions

“The Services” or ‘Our Services” refers to any of our services which may assist you with your course booking, and/or assist your enquiry.
“The Website” or “Our Website” means the governor.support website
“We”, “Us” and “Our” means Governor Support Service (a service of The Schools HR Co-operative Ltd (SHRC)) and should be construed accordingly.
“You” means the person, company, or organisation, browsing and/or using the governor.support website, and “your” should be interpreted accordingly.

Put Simply
These definitions clarify how to interpret certain phrases used in our privacy policy and who we are referring to.

1. Introduction

Governor.support is a website owned and operated by The Schools HR Co-operative Limited (SHRC). The SHRC is a specialist provider of education-specific HR services; we provide a range of HR-related services to schools, including support and training for school governors. To provide certain services and/or certain aspects of services, we must process personal data including sensitive personal data (referred to as “special categories of personal data” for the purpose of this policy) – in doing so, the SHRC will act as data controller.

This privacy policy explains how we use the personal information we collect about you when you use our website, the legal basis on which we rely to collect such information, how we process, share and store your information, and what your rights are in relation to managing or removing information held by us.

Put Simply
By reading this privacy policy you can expect to understand what we do with information you share with us.

2. What personal information we collect from you

The categories of personal information that we collect from you are determined by your use of our website and the services we offer.

The categories of information that we may collect from you include:

  • Personal information such as name, address, telephone numbers, email address
  • Special categories of personal data relating to dietary or access requirements including characteristics information such as ethnicity, religion, disability status
  • Device information such as information about the device you have used to access our website, this includes information such as the device type, operating system and hardware/ software version used, screen resolution (this information is anonymised and aggregated i.e. not personally identifiable when collected)
  • Network and usage information such as information about the network you use to access our website, and what content you interact with when you visit our website, this includes your IP address, the name of your internet service provider, language, time zone, country, city (this information is anonymised and aggregated i.e. not personally identifiable when collected).

Put Simply
Personal information can be placed in a number of categories. This section describes the different types of information we may collect.

3. How we collect your personal information

GENERAL USE OF OUR WEBSITE
This category of users includes any individual accessing our website, with or without a registered user account of any kind. We collect the following category of personal information when any user accesses our website, at any time and for any purpose:

  • Device information
  • Network and usage information.

We collect such information from our website and through the use of cookies set by us and/or our third-party service providers. For full information, our use of cookies can be found in our Cookies Policy.

COURSE BOOKINGS
When you use any services to register and book onto a course, or book delegates on a course, we collect the following categories of personal information (in addition to any category noted under ‘General Use of Our Website’):

  • Personal information (including personal information for delegates you book on a course)
  • Dietary requirements (including any dietary requirements for delegates you book on a course)
  • Disability information for building access requirements (including any disability information for delegates you book on a course).

GENERAL ENQUIRIES (“Volunteer as Governor” or “Any Questions?” FORMS)
When you use the forms on our website, we collect the following category of personal information (in addition to any category noted under ‘General Use of Our Website’):

  • Personal information.

We collect such information from our website when you book a course, book delegates on a course, or make an enquiry through the forms.

Put Simply
We can collect different types of personal information from you when you use our website to register and book on a course with us or submit enquiries through our forms.

4. Why we collect your personal information and how we use it

GENERAL USE OF OUR WEBSITE
We collect anonymised statistical information on all users of our website, for the purpose of monitoring user interaction and behaviour on our website. Such information is collected and stored in the aggregate, and completely anonymised. We use this data for the following purposes:

  • to assist us in making improvements to our website and/or services
  • to generate internal reports about the use of our website and/or services
  • to provide our customers and suppliers with statistical information.

COURSE BOOKINGS
We collect the categories of personal information described, for some or all the following purposes:

  • to send you essential communications regarding any changes to our services, policies, terms and conditions and complete any other administrative tasks essential to providing the services outlined in relevant Terms and Conditions of Use
  • to provide you with services offered through our website
  • to respond to any enquiries you raise in relation to the services we provide, or any user account you hold with us
  • to contact you about course bookings, including pending course bookings, course booking confirmations, reminders about your upcoming course bookings, and distributing course materials
  • where applicable, to invoice you, or your employer (school), for the costs of attending a course
  • to detect, investigate and prevent activities that may violate our policies, and/or be in breach of any of our Terms and Conditions of Use.

GENERAL ENQUIRIES (“Volunteer as Governor” or “Any Questions?” FORMS)
We collect the categories of personal information described, for some or all the following purposes:

  • to respond to any enquiries you make through our website.

Put Simply
We collect your information in order to provide our services to you and communicate with you. We use statistical information to understand how our services are being used and to make improvements to our services.

5. The lawful basis on which we process this information

We rely on one or more of the following grounds to legally collect and process your personal information:

  • Consent has been given to process your personal data – We will process your personal information, where necessary, where you have given your consent
  • Processing is necessary to fulfil a contract – We will process your personal information, where necessary, for the performance of the contract which we have with you
  • It is in our legitimate interests and these interests do not override your data protection rights – We may process certain aspects of your personal information, when it is in our legitimate interests to do so, and where these interests do not override your data protection rights. Our legitimate interests include:
    • Internal analysis and statistical reporting (of anonymised and aggregated data) based on the services we provide and our performance of those services

Put Simply
We can only process information if we have legal grounds to do so, and these are our legal grounds.

6. How we store your information and how long we retain it

We take all reasonable steps to protect your personal information from unauthorised access, accidental loss, destruction, and/or damage.

All personal information that we collect from you is stored and processed inside the European Union (EU).

RETENTION OF PERSONAL INFORMATION
We will only keep your personal information for as long as we reasonably require it to provide our services. Our data retention periods are determined by the type of personal information we hold, and why we hold this information. Any personal information we retain is held in accordance with the principles of data protection legislation, other relevant applicable legislation, and operational retention needs.

COURSE ATTENDEES

Course bookings – Retained for a period of 12 months after course completion (course bookings) and six (6) financial years after course completion (invoices)
Personal data (name, email address, telephone number, any dietary requirements, any disability access requirements) relating to course bookings you have made, including those on behalf of delegates, is retained by us for twelve (12) months from the date of your course completion. Personal data (name and school of course attendees) relating to invoices for course bookings is retained by us for six (6) financial years as required by law.

GENERAL ENQUIRIES

Enquiries – Retained for a period of 12 months from date of enquiry
Personal data (name, email address, telephone number, and any other personal information you may provide relating to general enquiries) you have submitted through our “Contact Us” form is retained by us for twelve (12) months from the date of your enquiry.

Put Simply
Your information is stored and processed in the European Union (EU). We take care to make sure your information is treated securely in all cases. We will not retain your information for longer than necessary and we have defined retention periods, where appropriate, to make you aware of how long we keep your information.

7. Who we share your information with and why we share it

Personal information, provided to us by you, is not shared with third parties unless it is necessary for us to do so for the purpose of the performance of contracts for our services, or we are permitted to do so with your consent, or required to do so by law or in line with our policies. In such cases, we may make personal information available to:

COURSE PROVIDERS
We may provide your personal information to course providers to enable them to meet your individual requirements (e.g. dietary or access requirements), and to communicate with you directly about the course they are delivering (e.g. to email you course material after you have attended your course).

OUR SERVICE PROVIDERS
Certain aspects of personal information you provide to us may be shared with third party providers who assist us in carrying out business activities, and enable us to provide and deliver those services. Our third-party service providers include:

  • IT Systems and Website Support Service Providers
    Data Storage and Hosting Service Providers.

OTHER CIRCUMSTANCES
In certain circumstances we may disclose your personal information to other third parties such as governmental authorities, law enforcement agencies and data protection regulators, if we are required to do so by law.

Put Simply
In the course of providing our services to you, we will need to share some aspects of your personal information. This section explains who we may share information with.

8. What rights you have for accessing and removing this information

Under data protection legislation you have certain rights relating to the information we hold on you.

Accessing to your information
You have the right to request access to information about you that we hold. To request such information, you will need to make a Subject Access Request (SAR). All SARs are processed in accordance with our Subject Access Request Policy.

Rectifying your information
You have the right to amend or delete any information that we hold on you that you believe is inaccurate – please contact us to rectify your personal information.

Deleting your information
You have the right to close any user account you hold with us at any time, and have us delete all of your personal information. To request closure of your account and/or removal of all personal information we hold on you, please contact us.

Reporting concerns
If you have a concern about the way we are collecting or using your personal data, we ask that your raise you concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office (ICO) at: https://ico.org.uk/concerns/

Further information and how to contact us
If you would like to discuss anything in this privacy notice, or contact us about the information we hold on you, please contact our Data Protection Officer (DPO):

  • By email: dataprotection@schoolshr.net
  • In writing to: Data Protection Officer, The Schools HR Co-operative Ltd, Unit 1 Britannia Court, The Green, West Drayton, Middlesex, UB7 7PN

Put Simply
Data protection legislation gives you rights to access and manage the personal information that we hold on you. If you have any enquiries or requests relating to your personal information, please contact us and we would be happy to help.

9. Other websites and other data controllers

This privacy policy applies to this website only. When you visit other websites and/or provide your data to other data controllers you should review their own privacy policy.

Put Simply
Our privacy policy applies to our website only. We are not responsible for the privacy policies of other websites, or other data controllers.

10. Changes to this Privacy Policy

We review this privacy policy regularly and reserve the right to make changes at any time to reflect changes to business and legal requirements. We place updates on this webpage, please refer to the “Effective date” at the top of this privacy policy to see when this policy was last revised.

Put Simply
We may need to change this privacy policy from time to time. If we do, we’ll publish an updated version on this page.

Cookies Policy

1. What Are Cookies?

As is common practice with almost all professional websites, our sites use cookies which are tiny files that are downloaded to your computer to improve your browsing experience. This page describes what information they gather, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or “break” certain elements of the website’s functionality.

For more general information on cookies see http://www.allaboutcookies.org/

2. How We Use Cookies

We use two types of cookies on our website: cookies we set (https://governor.support) and cookies set by third parties (i.e. other websites and services).

We set our own cookies to help you stay signed in to your account while using the services we provide on our website and to tailor information to your site preferences.

We use cookies set by third party providers to optimise the performance of our website, and to better understand how the features and functions of our sites are used, so that we can improve our services.

As in most cases, there are no industry standard options for disabling all cookies without completely disabling the functionality and features they add to the website. It is recommended that you leave on all cookies, if you are not sure whether you need them or not, in case their purpose is to aid the provision of a service that you may wish to use.

3. Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this).
Please be aware that disabling cookies will affect the functionality of this website and usually result in also disabling certain functionality and features. Key functions and features that you will not be able to use, if you disable cookies on our website include:

  • Signing in to an account
  • Booking courses

4. Cookies Set by SHRC

Account related cookies
If you create a user account with us then we will use cookies for the management of the registration process and general administration. These cookies will usually be deleted when you log out, however, in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page on our website. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Forms related cookies
When you submit data to us through a form, such as those found on our homepage, cookies may be set to remember your user details for future correspondence.

Site preferences cookies
In order to provide you with a great experience on this website, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

5. Cookies on Other Websites

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This website uses Google Analytics, a web analytics service provided by Google LLC (“Google”). Google Analytics is one of the most widespread and trusted analytics solutions on the web helping us to understand how you use the site, and ways that we can improve your experience.

The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.

For further information on how google uses data collected from its partners site please follow this link: https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

You can prevent the setting of third party cookies by adjusting the settings on your browser (see your browser Help for how to do this). Alternatively, to opt out of Google Analytics please go to the following link: https://tools.google.com/dlpage/gaoptout

By using this website, you consent to the processing of data about you by Google, in the manner and for the purposes set out above.
If you choose to disable third party cookies, this may also affect your ability to access the full features and functions of this website.

6. Cookies on Other Websites

Our website may contain links to other websites which are owned and controlled by a third party. These external websites may use cookies not set or managed by us, and different from those we use on our website.

7. More Information

If you would like more information, then please contact us.